IT Outsourcing vs. In-House Staff: A Quick Comparison

Weigh the pros and cons of outsourcing your next IT project or hiring a dedicated IT staff

IT outsourcing comparison

We think you will agree that computers are a pretty integral part of modern life, especially in the business world. Displays, hard drives, Internet connectivity tools - plus the cords and wireless connections that congeal them all together into one, centralized network - offer a number of benefits to businesses.

As you may correctly reason, it is vital for businesses today to have their respective computer networks running at full capacity, operating without hiccups or bugs to effectively optimize operations.

However, because computers  are so complex - even more so when combined together with countless components to form advanced networks and infrastructures - it can be difficult for existing employees to diagnose problems, repair broken components, fix slow connections and handle everything else related to computer inefficiencies.

As a result, sometime a business must hire or contract information technology (IT) professionals to upgrade, mend, maintain and manage their computer systems.

But which is better: outsourcing or hiring IT experts?

In short, it depends.

Let's peer into the benefits of outsourcing IT services, contrasted with those of hiring resident IT professionals.

Outsourcing IT


Outsourcing your information technology needs generally involves contracting the services of companies, firms or other third-party organizations that host conglomerations of IT professionals. This facilitates around-the-clock monitoring.

Because managed service providers offer their services to a wide range of clients, they're able to charge affordable sums for repairs and upgrades.

Businesses that hire independent IT providers gain instant access to comprehensive sets of repair tools, digital diagnostic software and everything else necessary to solve any problem. As such, quality of service is often extremely high.

The collective bodies of knowledge that IT service providers offer are widespread. They often study or practice in particular niches of computer repair, allowing businesses to troubleshoot even the most obscure problem that crops up.


Some managed service providers don't always send field representatives out to solve problems, instead working remotely through Internet connections. Although they have unfettered access to troubled computers, they often aren't able to get hands-on experience sometimes required to remedy network issues.

If a service provider has their representatives tied up, forced to work at another client's' location until the problem is solved, you may not get immediate help.

Businesses that house valuable intellectual property, confidential computerized programs or data are vulnerable to theft or sabotage. Rogue IT agents might act in their own best interest. Since they're not working around clients' businesses every day, dishonest service providers may have more opportunity to commit digital theft or steal trade secrets.

In-House IT Team


In-house IT staff are always at their employers' facilities. If emergencies occur, they simply walk down the hallway or up a few flights of stairs to begin remedying the problem.

While they may take slightly longer than outsourced repairmen, in-house resident IT technicians can obtain intimate knowledge of individual computers, networks and the technology used on a daily basis at your business - thereby increasing the likelihood of thorough problem solving and preventing future issues.


Hiring full-time IT servicers, paid on hourly wage or annual salary, will get paid even when they aren’t necessarily repairing anything. Businesses that don't consistently experience computer problems - and nobody wants that - are effectively wasting their money.

Finding, screening and interviewing candidates is an expensive, time-consuming process. Business entities might not experience success in hiring ideal candidates, as they could very well be secured by competitors.

Employee benefit packages are expensive, especially for any business that isn't a large, multinational corporation. Providing residents with the particular benefits they desire might be out of that employer’s price range, further causing these candidates to seek out positions at larger organizations.

Conclusion: Consider Your Unique IT Needs

In short, determining whether it is better for your business to outsource IT or hire information technology staff depends on several factors - including your company’s size, budget and infrastrastructure support needs.  

If you have decided to outsource and are planning your next IT project, consider partnering with a reputable IT consulting company like Innovative Architects. As a trusted Microsoft Gold Certified Partner, we deliver superior IT support and consultations to business nationwide from our three main hubs in Florida, Georgia and Washington, D.C. Contact us today to see how we can be of assistance.

At IA, our experienced CIO consultants can partner with your team to help you understand your current needs and collaboratively create and execute your technology vision.

Contact us today to talk with a CIO consultant!