BizTalk Implementation Yields Maximum Retail Efficiency and Customer Feedback

Formed in 1985, Macy’s Systems & Technology (MST) consolidates the diverse data processing operations of Macy's, Inc. (Macy's). MST provides an integrated line of high-performance retail, electronic commerce, and data warehouse systems for use at all levels within Macy's.  MST management works closely with department store divisions, the corporate office and merchandise vendors to identify new opportunities and ensure that Macy's systems can adapt to changing business conditions.

Macy’s Systems & Technology contacted Innovative Architects with the need to migrate to a newer BizTalk server, as well as to implement better inventory buying and replenishment and customer feedback interfaces. The Innovative Architects BizTalk Application Development and Server team prepared the migration to BizTalk 2013, and provided one-on-one BizTalk training and support throughout the process.

Major BizTalk integrations that helped Macy’s standardize business resources included inventory buying and replenishment and customer feedback interfaces. Additionally, IA provided guidance and the initial development for automated testing mechanisms for various components serving the integrations. The IA team passed on knowledge to help MST employees to strengthen their overall knowledge on the development and infrastructure of BizTalk, enabling them to successfully and efficiently capitalize their needs from the new interfaces.

  • Migrated to BizTalk 2013 with increased capabilities
  • Automated inventory buying and replenishment interface
  • New automated customer feedback interface
  • Extensive personalized BizTalk training
  • Initial development for automated testing
  • Development and infrastructure knowledge

The migration to the newer BizTalk server consolidated and automated business processes, freeing up weeks of time traditionally encumbered MST employees.  The inventory buying automation now enables retail locations to better serve customers, maximizing profit in the process. The Innovative Architects team provided value and technical support and training to better understand the BizTalk infrastructure.  We have received feedback from employees about how much time has been saved with the implementation of the new interfaces.
-Sonja Adju, Operations Manager, Macy’s Systems & Technology