Support Solutions

Innovative Architects is dedicated to supporting your business during and after your solution has been developed and deployed. Our extensive knowledge over a wide variety of technology areas is sure to help guide your business and ensure the best level of support for both you and your end users.

Support Solutions Offerings

Our support solutions offer a full suite of services to help you better manage, monitor and analyze your support needs. We offer the following Support Solutions in an on-going basis so that you know your needs are taken care of:

  • Tier 2 Technical Operations Support
    • Subject Matter Collaboration
    • Break-Fix
  • 1-800 Line Management and Support
    • U.S. Based / Atlanta-metro area
    • Business Days from 8 a.m. to 5 p.m.
    • Trouble Ticketing and Reporting
  • Routine Status Reporting
  • Flexible Service Levels

Managed Services Details

At Innovative Architects we know that your needs might go further than just supporting yourself and your users. In addition to our Support Solution offerings, we can also offer a range of Managed Services. We can take care of maintaining and analyzing your systems in the following ways:

  • Real-time System Uptime Monitoring
    • Uptime Notifications
  • Proactive Systems Analysis Reporting
    • Site Uptime Analysis and Outage Details
    • Site Responsiveness Analysis
    • General Site Health Analysis
  • Server Care
    • Patches and Upgrades
    • Backups, Restores and Maintenance Plans
  • Database Performance Alerts
    • Address bad query performance
    • Watching Locks, Blocks and Loads
  • Business Application Support
    • Email, Messaging, Collaboration

Service Tiers

Service Levels

Relationships

"I have had the opportunity to work with Innovative Architects and have always been impressed with their knowledge, execution, and genuine desire to arrive at the right solution for our customers. All of the customers I have had the opportunity to work with in partnership with Innovative Architects had expressed an extremely positive view of the services and advice they have received."

Gene Webb, Microsoft Application Platform Solution Specialist